Repair & Restoration Enquiries: How to Contact Us
Repair / Restoration Enquiries
Hello there!
Due to ongoing (over four years), persistent (at least three every day and during the night), nuisance enquiries (always spurious) and harassment (aggressive or abusive) via email, Whatsapp and text, my 'contact' policy for repairs has changed dramatically. The problem has now extended into items actually being sent; nuisance enquires via post (see below) and issues over sent repairs now massively, and suspiciously, exceed successful completions. Should you find the following unacceptable, then I thank you for your initial interest and wish you well in finding a site more suited to your requirements.
Should you genuinely require my assistance regarding a restoration / repair, then please read ALL of the following. There is absolutely no room for negotiation regarding what follows.
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In the first instance, please consult the Price Guide / FAQ page. The Guide is comprehensive, FREE TO LOOK AT and will
1. advise on how to determine costs for all work required
2. provide information on what I can / cannot do, and will / will not accept
3. provide information regarding the conditions surrounding different jobs (eg. client supplies all material for a re-covering or patching).
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Subsequent posting means you have read, understood and accepted the terms and conditions on the FAQ / Price Guide page.
- If you find the costs and conditions acceptable, please post the patient to the address below. Remember to include ALL of your contact details - home address, and CORRECT email address - and a list of the work required. PLEASE DO NOT TOTALLY COVER THE BOX / ENVELOPE IN TAPE, OR USE FIBRE-GLASS TAPE. Such parcels will be returned unopened. PLEASE ALSO ENSURE THE PACKAGING IN WHICH THE PATIENT IS SENT IS SUITABLE FOR A RETURN JOURNEY REGARDING SIZE AND DURABILITY. Once the patient arrives and I get in touch with you, I will NOT begin any work until I've received £20 via bank transfer; this will be deducted from the final cost. Should you 'change you mind' once the patient is here and you no longer require any work carried out, they will not be returned, at your expense, until I've received £10 for my time.
- Alternatively, should you not want to look at the Price Guide yourself for free, and would like me to provide a quote following examination of the potential patient in person, please post (address below) your toy / bear to me. PLEASE DO NOT TOTALLY COVER THE BOX / ENVELOPE IN TAPE, OR USE FIBRE-GLASS TAPE. Such parcels will be returned unopened. PLEASE ALSO ENSURE THE PACKAGING IN WHICH THE PATIENT IS SENT IS SUITABLE FOR A RETURN JOURNEY REGARDING SIZE AND DURABILITY. Remember to include a £10 note to cover my time. Looking at the Price Guide yourself is free! If £10 is not included, I will get in touch to request it. No further action - work or posting back at your expense - will take place until it has been received.
- Finally, should you prefer that I give a consultation, offer advice, enter into any sort of discussion, or provide a quote before you decide to send or not, then please post £10 (physical, English note) to the address below. Remember to include your email address CLEARLY AND CORRECTLY or I can't get back to you. Once received, I will get in touch immediately, and we'll go from there. No £10 included: no response.
Dr Nicola Rowan-Brooks
15 The Forge
Branch Road
The Reddings
Cheltenham
Gloucestershire
GL51 6RH
I DO NOT ACCEPT DROP-OFFS UNDER ANY CIRCUMSTANCES.
And finally, DO NOT send a box whose dimensions exceed 45cm x 15cm x 35cm. I will not be able to accommodate anything larger than this. Should you still send and I see the postman with a MASSIVE box, I will refuse delivery.
That's it! If you sincerely want my help, please take one of the above actions. They are the ONLY ways in which I will interact: there are NO exceptions. ANY initial communication which violates these boundaries, or deviates in any respect from the above methods of getting in touch, WILL BE IGNORED.
Please see the reviews on Google and those on this site for confirmation that I'm legitimate.
And just to prove I'm still here and operational:
Last time site was updated: October 20th, 2024.